FREQUENTLY ASKED QUESTIONS

How can I track my order?

Once your order has been confirmed, our Logistics Manager will give you a call to provide an estimated time for delivery. Once your order is ready, the Logistics Manager will call to let you know that your order is on the way or confirm a convenient time for delivery.

Can I cancel or change my order?

If you’ve placed an order and would like to cancel or change it, please send an email to hello@stodels.com or give us a call on 021 919 1108. Your order will then be refunded within 7 working days. For changes, our Logistics Manager will give you a call to find out what you’d like to change. We will then arrange for the order to be updated.

My plant or pot arrived damaged, what do I do?

Please send an e-mail to hello@stodels.com or give us a call on 021 919 1108. We’ll be sure to look into it as soon as possible and arrange for the damaged item to be collected and replaced or refunded.

Can I return plants?

Of course! As part of our no-questions-asked returns policy, if you’re unhappy with your plant, please email us or give us a call and we’ll replace it or refund you.

Can I return a pot, tool or other care product?

Same as above. The no-questions-asked returns policy applies to all products purchased from Stodels.

When will I be charged for my Stodels order?

This depends on your bank, but most orders should be cleared immediately. If not, expect it to take a day or two for the deduction to reflect.

How does the no questions asked returns policy work?

It’s exactly that, a no questions asked policy. If you’re unhappy with a plant or product you’ve purchased at Stodels, simply bring it back to the garden centre and we’ll replace it for you.

I have a plant/product question, who can I ask?

One of our friendly staff members on the floor are always happy to assist with any questions you may have. Not able to make your way to a garden centre? Simply send us a message with an image of the plant, product, or problem to hello@stodels.com and we’ll get back to you as soon as possible.

I have a complaint I’d like to escalate, who do I get in touch with?

If you’re unhappy with the service you’ve received or want to let us know where we went wrong, please send us a message to hello@stodels.com so that we can look into what happened.

I’d like to get in touch regarding a donation, where can I send my request?

Please send any requests for donations to donations@stodels.com

I’m a small business or supplier and I’d like to get in touch with a buyer, who do I contact?

Please send any proposals or business requests to hello@stodels.com so that we can put you in touch with the right person.

I want to work for Stodels, where can I apply?

To work for Stodels, please send your CV to recruitment@stodels.com or you can take your CV to your nearest garden centre.